Return Policy

RETURN POLICY

Returns

Returns are accepted only for orders shipped within the United States.

All international orders, sale items, promotional purchases, and special orders are final sale and are not eligible for return or exchange.

Eligible U.S. orders may be returned within 7 days of the delivery date. Return requests submitted after this period will not be accepted.

To be eligible for a return, the item must be:

  • Unused and unworn
  • In its original condition
  • Returned with all original packaging, including the dust bag, protective materials, and shipping box whenever possible
  • Free from signs of wear, fragrance, makeup, stains, or damage

All returns require prior authorization from Customer Service.


Return Costs

Customers are responsible for all return shipping costs.

A $45 Return Handling Fee will be deducted from all approved refunds. Original shipping charges are non-refundable.


How to Make a Return

  1. Within 7 days of delivery, email sales@carolinasantodomingo.com to request a return. Please include your order number and the email address associated with your purchase.
  2. If your return is approved, you will receive return authorization and the return shipping address. Customers are responsible for arranging and paying for return shipping.
  3. To protect the integrity of the handbag, the item should be returned in its original shipping box whenever possible. The handbag must not be compressed or shipped in packaging that is too small for the product, as this may permanently alter its shape or cause damage during transit. Returns received with damage resulting from improper packaging may be refused or may be subject to a reduction in the refund amount.
  4. Ship your return within 2 business days of receiving return authorization.
  5. Once the return is received and inspected, approved refunds (less the $45 Return Handling Fee) will be processed within 3–5 business days. Please allow additional time for your financial institution to post the refund to your account.


We reserve the right to refuse or reduce a refund for any return that does not comply with this policy, including merchandise that is worn, damaged, altered, soiled, or packaged in a manner that results in damage during return transit.